The Perky Lady, Ltd. Liability Co.
Shipping & Exchange Policy
All online and virtual orders are processed and shipped by 6pm (EST) of the next business day. All orders under $100 will ship at a flat rate of $10. All orders over $100 will ship for free.
Delivery depends on your location and carrier operations. Your tracking number is emailed to the email provided to us on your account. You will then use that tracking number with the corresponding shipping company to see what your anticipated arrival date will be. We are not responsible for shipping delays and are unable to track your package for you. If you received a tracking number and your status says delivered, but you do not have your package, please contact the carrier for more information or follow their claims process.
Returns & Exchanges
We hope you had a blast shopping and love your newly acquired pieces! Should there be an issue, or you change your mind, we are here for you. Although we truly hope it doesn’t come to that!
Everyone deserves beautiful new lingerie! Due to the intimate nature of our products, we take extra care to provide our customers with brand-new beautiful lingerie. For this reason, make sure you are happy with your products before you purchase them.
Didn’t work with your outfit like you thought it would? We get it. Let’s make this easy! Our in-store exchange policy is as follows:
- Eligible items may be exchanged for another in-stock product or store credit. You will be issued a store credit in the amount of the item(s) returned. No refunds will be given.
- Items must be in new, unworn, sellable condition with all original tags still attached and must be returned within 7 days of purchase.
- Some items are not eligible for exchange. This includes (but is not limited to) anything with a gusset, special occasion bras including strapless/convertible/longline bras, corsets, personal care items, laundry wash, hosiery, sale/promo/clearance pieces, and items that affix to the body.
If you are purchasing for a gift, please let us know at the time of checkout so that we may attach a special gift tag. This special gift tag will allow your recipient to happily exchange their new unworn gifted item for a different size or product. All original tags must be attached. NO REFUNDS. Store credit never expires and can be applied to any in stock item.
Online Gift Purchases:
1.If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a store credit will be issued to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a store credit to the gift-giver and they will find out about your return.
Special Events, Promotions, Sale Items, & Party Purchases:
These items are final sale. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. No returns, exchanges, or store credit will be accepted or given.
Return Shipping (Online & Virtual Only)
Send an email to email@example.com with the subject line "Online Return/Exchange". Please include your order number, what items you would like to return, and whether you would like an exchange or store credit.
At this time, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are return shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.