The Perky Lady, Ltd. Liability Co.

Exchange Policy

We hope you had a blast shopping and love your newly acquired pieces! Should there be an issue or you change your mind, we are here for you. Although we truly hope it doesn’t come to that! Due to the intimate nature of our products and to ensure the safety and satisfaction of all of our clients, we reserve the right to refuse any item that may be eligible for an exchange under the policy outlined below that is not in brand-new condition with all packaging, and all original tags attached. Items that have been worn, washed, stained, snagged, or have an odor will not be accepted unless defective by manufacturer’s standards. Panties, Thongs, Teddys, Wardrobe Solutions, Accessories & Strapless Bras: All sales are final for all special occasion items and items with a crotch for everyone’s safety. This includes items with an attached panty.This applies to all purchases no matter if they were purchased in-store, online or by virtual shopping appointment.

In-Store Purchases you wish to exchange:

All exchange requests must be handled in store in person within 7 days of purchase. NO REFUNDS. Store credit never expires and can be applied to any in stock item.

Everyday & Fashion Bras:  When you get home you may change your mind as to which bras are best for your wardrobe. The 7-day tag will allow you to exchange or upgrade your new unworn bra with all the original tags attached for STORE CREDIT. NO REFUNDS. Store credit never expires and can be applied to any in stock item.

Gifts: If you are purchasing for a gift, please let us know at the time of checkout so that we may attach a special gift tag. This special gift tag will allow your recipient to happily exchange their new unworn gifted item for a different size or product. All original tags must be attached. NO REFUNDS. Store credit never expires and can be applied to any in stock item.

Bridal: Because we understand you may need to test a foundation garment at your dress fitting, we will gladly exchange bridal Basques that do not fit with your bridal dress for store credit as long as it is in perfect, sellable condition within 7 days of purchase.

Panties, Thongs, Teddys, Wardrobe Solutions, Accessories & Strapless Bras: All sales are final for all special occasion items and items with a crotch for everyone’s safety. This includes items with an attached panty.

Special Events & Parties: We hope you had fun and enjoyed our hospitality! Due to the event expense, giveaways, and discounts unique to special events and parties, all sales are final.

Virtual Fit Appointment & Shopping Exchanges:

With your purchase, we agree that you are satisfied with the product and that it fits properly. Adjusting to your new properly fitting bra may take up to 2 weeks. If you have any additional fit questions, we are happy to answer!

If you are local you have the option of exchanging in-store for any in stock item or for store credit. No refunds will be given. If you would like to exchange eligible items via post all exchanges must have a pre-approved RA#. To request an RA# contact info@perkyladyunderthings.com. In the email subject line please include “RA REQUEST”.  Exchanges must be handled within 10 days of your virtual fit appointment. NO REFUNDS. Store credit never expires and can be applied to any in stock item.

Please note: Your RA number must be written on the outside of the box or envelope you ship. The RA# you are provided is only good for 3 days (postmarked date) following the exchange approval. Make sure you get that package postmarked by the time the RA expires or your package will be declined. We reserve the right to revoke the privilege of exchanges or store credits after the 3rd time from any client that our fitters have deemed have a good fit on their items. No refunds will be given.

Everyday & Fashion Bras:  When you receive your bras you may change your mind as to which bras are best for your wardrobe, within the 10 days specified above. Our special tag will allow you to exchange or upgrade your new unworn bra with all the original tags attached for STORE CREDIT. NO REFUNDS. Store credit never expires and can be applied to any in stock item.

Panties, Thongs, Teddys, Wardrobe Solutions, Accessories & Strapless Bras: All sales are final for all special occasion items and items with a crotch for everyone’s safety. This includes items with an attached panty.

Exchanging items via post is only available with prior written consent to our Virtual Clients. If you purchased your items in store you must exchange items in person in store. See above for the in-store exchange policy.

Online Purchases Exchanges:

If you are local you have the option of exchanging in-store for any in stock item or for store credit. No refunds will be given. If you wish to exchange by post, please contact us within 14 days of your purchase to initiate the exchange process. All exchanges must have a pre-approved RA#. To request an RA# contact info@perkyladyunderthings.com. In the email subject line please include “RA REQUEST”. Exchanges must be handled within 14 days of your purchase. NO REFUNDS. Store credit never expires and can be applied to any in stock item.
 All exchanges must have a pre-approved RA#. Any packages arriving without an RA# printed on the box will not be accepted. You MUST write your RA# on the outside of the box/envelope for your exchange to be processed.

Everyday & Fashion Bras: When you receive your bras you may change your mind as to which bras are best for your wardrobe. You may  within the 14 days specified above. Our special tag will allow you to exchange or upgrade your new unworn bra with all the original tags attached for STORE CREDIT. NO REFUNDS. Store credit never expires and can be applied to any in stock item.

Panties, Thongs, Teddys, Wardrobe Solutions, Accessories & Strapless Bras: All sales are final for all special occasion items and items with a crotch for everyone’s safety. This includes items with an attached panty. Please note any items purchased in store must be exchanged in store. If you made an online purchase and it is an item eligible for exchange you may visit us in store to complete your process.